The 2020’s speaker faculty is made up of consumer banking’s most forward-thinking HR leaders, including:

Chuck Olsson

Chief Human Resources Officer

First United Bank & Trust

LeeAnne Giblin

Chief Human Resources Officer

KeyPoint Credit Union

Jeff Hood

Executive Vice President Human Resources

Citizens Bank

Rhonda Hall

Vice President, Human Resources & Organizational Development

University Federal Credit Union

Peter Vultaggio

Head of Talent Management and Change Management

Silicon Valley Bank

Discover the Radical, Agile Workforce Practices You Can Apply to Deliver
Against the Fast-Changing Needs of Your In-branch & Remote Employees

LEAP HR: Consumer Banking
is a unique opportunity for HR leaders from consumer banks of all types to come together virtually and explore how we will navigate the new post-Covid19 world.

Rethink traditional HR approaches to employee engagement, redesign a more agile workforce, create a robust culture, and develop your top talent into the strategic business leaders that will guide your bank into the future.

Get your copy of the digital event guide for the full speaker faculty and detailed agenda.

Only LEAP HR: Consumer Banking will help you uncover the industry’s most forward-thinking HR leaps, including:

first united

Transform your workforce to deliver a more profitable future banking model
Discover how First United Bank & Trust’s new customer centric approach is reducing its physical footprint without compromising client relationships

citizens bank

Build the consumer banking workforce of the future
Uncover how Citizens Bank has enhanced creativity and innovation to dramatically improve personal development and create a more agile, future proofed workforce

Webster Bank

Leverage the power of analytics to transform how you measure employee and consumer engagement
Webster Bank reveals how it is rethinking data analysis to better enable managers to lead their teams


Dramatically accelerate your transition to successful remote working
KeyPoint Credit Union reveals how it leveraged technology to accelerate its transition to remote working by a whole year in the face of Covid19


Leverage agile and flexible working practices to transform productivity
Learn how BBVA has developed a non-traditional HR strategy to support business agility and maximize communication to improve employee experience

silicon valley bank

Redefine the employee experience to accelerate productivity
Hear how Silicon Valley Bank has transformed its culture to boost engagement and accelerate productivity


Challenge traditional career progression within retail banking
Uncover how Regions Bank’s innovative approach to career progression is reducing turnover, boosting productivity and attracting the best talent into its branches


Disrupt the consumer banking learning culture
Hear how Zions Bank has transformed its learning culture to embrace the best industry practices and become resilient to organizational change

N Bourke

“In any crisis people look inward, but there’s a mission-critical need right now to keep our eyes on how the industry as a whole is navigate our shared ‘new normal’. LEAP HR: Consumer Banking is the perfect opportunity to do just that.”

Neville Bourke, Former Head of Retail Banking HR, Bank of Ireland