Hanson Wade has taken the decision to cancel this event. Please do accept our apologies for any inconvenience or disappointment this will cause. Please register your interest here if you would like updates on the conference or topic.

The 2020’s speaker faculty is made up of consumer banking’s most forward-thinking HR leaders, including:

Chuck Olsson

Chief Human Resources Officer

First United Bank & Trust

LeeAnne Giblin

Chief Human Resources Officer

KeyPoint Credit Union

Melanie Maddox

Vice President, Agile Project-Based Organization


Jeff Hood

Executive Vice President Human Resources

Citizens Bank

Neville Bourke

Former Head of Retail Banking HR

Bank of Ireland

Discover the Radical, Agile Workforce Practices You Can Apply to Deliver
Against the Fast-Changing Needs of Your In-branch & Remote Employees

LEAP HR: Consumer Banking
is a unique opportunity for HR leaders from consumer banks of all types to come together virtually and explore how we will navigate the new post-Covid19 world.

Rethink traditional HR approaches to employee engagement, redesign a more agile workforce, create a robust culture, and develop your top talent into the strategic business leaders that will guide your bank into the future.

Get your copy of the digital event guide for the full speaker faculty and detailed agenda.

Only LEAP HR: Consumer Banking will help you uncover the industry’s most forward-thinking HR leaps, including:

first united

Transform your workforce to deliver a more profitable future banking model
Discover how First United Bank & Trust’s new customer centric approach is reducing its physical footprint without compromising client relationships

citizens bank

Build the workforce of the future
Uncover how Citizens Bank has enhanced creativity and innovation to dramatically improve personal development and create a more agile, future proofed workforce

Webster Bank

Leverage the power of analytics to transform how you measure employee and consumer engagement
Webster Bank reveals how it is rethinking data analysis to better enable managers to lead their teams


Dramatically accelerate your transition to successful remote working
KeyPoint Credit Union reveals how it leveraged technology to accelerate its transition to remote working by a whole year in the face of Covid19


Leverage agile and flexible working practices to transform productivity
Learn how BBVA has developed a non-traditional HR strategy to support business agility and maximize communication to improve employee experience

silicon valley bank

Redefine the employee experience to accelerate productivity
Hear how Silicon Valley Bank has transformed its culture to boost engagement and accelerate productivity


Challenge traditional career progression within retail banking
Uncover how Regions Bank’s innovative approach to career progression is reducing turnover, boosting productivity and attracting the best talent into its branches


Disrupt the consumer banking learning culture
Hear how Zions Bank has transformed its learning culture to embrace the best industry practices and become resilient to organizational change


“The right size, the right audience, the right content in the right context. I’d absolutely recommend LEAP HR as the place to go to future-proof our people strategies in a rapidly changing industry.”

Simon Lloyd, Chief People Officer, Santander

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“The best conference I’ve ever attended – and the format was so valuable, I’m going to implement the structure to all future development opportunities we have in our organization right away.”

Heather Savage, Vice President Human Resources, Arkansas Federal Credit Union