About Event

About LEAP HR: Consumer Banking

LEAP HR: Consumer Banking is a high-energy, high-impact, fully-immersive experience. This is the platform where people leaders in consumer banking can change the conversation around how to expediate the agile workforce practices required to deliver against the fast-changing needs of your in-branch & remote employees as we enter a new normal post Covid19.

Jeff Hood

LEAP HR: Consumer Banking offers a rare – and increasingly vital – glimpse into what a future consumer banking workforce will look like, and gives us all a chance to create that future faster. Taking part may well be the best decision you make all year.”

Jeff Hood, Executive Vice President Human Resources, Citizens Bank


LEAP HR: Consumer Banking works because it connects you with the people leaders taking the most radical leaps to deliver on the demands of their business today while supporting growth tomorrow.

With thought-provoking case studies, action-led discussions and ensuring every story shared is evidenced by the business improvement it delivers, we guarantee that your time and your money are well spent.


BBVA will lift the lid on how it transformed team performance with agile methodologies to improve frontline workforce efficiency

silicon valley bank

Silicon Valley Bank will uncover how it implemented a new individual experience blueprint to radically transform the entire bank’s retail strategy and accelerate productivity

citizens bank

Citizens Bank will share how it created a more agile, future-proofed workforce by enhancing creativity and innovation to dramatically improve individual skills and personal development


KeyPoint Credit Union will walk you through how it has accelerated its transition to remote working by a whole year by leveraging technology, customized experiences and effective communication


Webster Bank will reveal how it is leveraging data to transform how banks measure employee and consumer engagement to better enable managers to lead their teams


Regions Bank will explain how it is innovating traditional career progression within retail bankingto reduce turnover, boost productivity and attract the best possible retail banking talent

What can you expect from your virtual experience?

6+ Hours of Content 2+ Hours of Networking

2 Hours of Live Q&A

2 Hours of Focussed Roundtable Action Sessions Content Available Post-Event

Our new, virtual platform will allow you to access high-quality content and networking opportunities live and direct from your home:

      • Tune into live presentations from the most forward-thinking people leaders from consumer banks of all types and sizes
      • Engage with your peers in a facilitated speed networking session
      • Establish connections with speakers and attendees though private and public chatrooms, including video calling for 121 private conversations
      • Collaborate with your peers in virtual roundtable sessions to produce actionable solutions to your most pressing challenges
      • Save each sessionto your personal calendar to ensure you don’t miss a particular presentation
      • Set up a personalised profile and engage with speakers and attendees with similar interests or particular areas of expertise


Get started on your virtual experience