10.30 – 3.45pm EST | 7.30am - 12.45pm PST
Times shown below are EST

10:30 am What it Takes to Make a Leap a Reality

10:40 am Chair’s Welcome & Opening Remarks

Transforming HR Impact In Your Consumer Bank to Deliver a More Profitable Future Banking Model

10:50 am Discover: Building the Consumer Banking Workforce of the Future: Enabling a Utilitarian Workforce to Deliver Against Changing Business & Customer Objectives

  • Jeff Hood Executive Vice President Human Resources, Citizens Bank

11:10 am Discover: The Waterfall Effect: How an Individual Experience Blueprint Has Radically Transformed an Entire Retail Bank’s Strategy

  • Peter Vultaggio Head of Talent Management and Change Management, Silicon Valley Bank

11:30 am Discover: Moving Your Retail Banking Workforce From a Single Service Transactional Model to Multi-purpose Client Advisory Framework to Deliver a More Profitable Future Banking Model

  • Chuck Olsson Chief Human Resources Officer, First United Bank & Trust

11:50 am Develop: How Can We Better Develop the Consumer Banking Workforce to Deliver Against Changing Business & Customer Objectives?

  • Jeff Hood Executive Vice President Human Resources, Citizens Bank
  • Peter Vultaggio Head of Talent Management and Change Management, Silicon Valley Bank
  • Chuck Olsson Chief Human Resources Officer, First United Bank & Trust

12:10 pm Action: How Are you Now Going to Rethink Your Workforce Strategy to Deliver a More Profitable Future Banking Model?

12:20 pm Speed Networking & Break

Adopting Agile Working Practices to Overcome Change & Transition In Times of Crisis

12:50 pm Discover: Redesigning HR and OD to Allow Consumer Banks to Futureproof Their People Strategy in a New Normal Operating Environment

1:10 pm Discover: Putting Agile to the Test: Adopting Agile & Flexible Working Practices to Transform Productivity

  • Melanie Maddox Vice President, Agile Project-Based Organization, BBVA

1:30 pm Discover: Embracing Change: How One Credit Union Has Accelerated Its Transition to Remote Working by a Whole Year

1:50 pm Develop: How Can we Reengineer & Innovate in HR to Be More Proactive in Times of Crisis?

2:10 pm Action: What Have You Learned About Your Business in This Time of Unprecedented Change & How Can You Leverage Your Learnings to Enable HR to Have a Greater Impact?

2:10 pm Break

2:45 pm Panel Discussion: Necessity is the Fuel of Innovation: Rethinking How We Reengineer & Innovate in HR to Be More Proactive in Spotting & Seizing Opportunity in Times of Crisis

  • Chuck Olsson Chief Human Resources Officer, First United Bank & Trust
  • Mark Bocianski Global Head of Talent & Learning, Western Union
  • Peter Vultaggio Head of Talent Management and Change Management, Silicon Valley Bank
  • Melanie Maddox Vice President, Agile Project-Based Organization, BBVA

3:35 pm Chair’s Closing Remarks

3:45 pm End of Day One