10.30 – 3.45pm EST | 7.30am - 12.45pm PST
Times shown below are EST

10:30 am Chair’s Welcome & Recap of Day One

Maintaining Productivity & Positivity To Drive Engagement During Uncertain Times

10:40 am Discover: Non-traditional Employee Engagement Techniques to Attract and Retain Crucial Top-Talent

  • Rhonda Hall Vice President, Human Resources & Organizational Development, University Federal Credit Union

Synopsis

• Starting with recruitment: How ensuring all prospects are a cultural fit reduces turnover and recruitment costs
• Rethinking retention with ‘stay interviews’ and a family-centric hierarchical approach that focuses on individual employee experience
• Analyzing data from employee satisfaction meetings and surveys to report, track and create a tactical action plan to support your workforce

11:00 am Discover: Rethink Traditional Career Progression to Reduce Turnover, Boost Productivity & Attract the Best Possible Retail Banking Talent

  • Michael Menk Senior Human Resources Business Partner, Regions Bank

Synopsis

• How can we think more creatively about career progression within retail banking to retain our top talent?
• How Regions Bank’s self-driven career progression program is reducing turnover, boosting productivity and attracting the best talent into its branches
• How Regions Bank’s new approach to career progression for branch managers will boost retention and support its other banking functions

11:20 am Discover: : Leveraging the Power of Analytics to Transform How Banks Measure Employee & Consumer Engagement

  • Ryan McEleney Senior Vice President, HR Analytics & Technology, Webster Bank

Synopsis

• What are the challenges surrounding employee engagement modelling and how can banks rethink their data strategies to overcome them?
• How do we take the next step in unifying data analysis across all HR functions to provide an holistic view of engagement to better enable
managers to lead their teams?
• How Webster Bank is leveraging data to transform how it approaches employee and customer engagement

11:40 am Develop: How Will You Innovate Around the Way You Engage with Your Workforce in Future?

  • Rhonda Hall Vice President, Human Resources & Organizational Development, University Federal Credit Union
  • Michael Menk Senior Human Resources Business Partner, Regions Bank
  • Ryan McEleney Senior Vice President, HR Analytics & Technology, Webster Bank

Synopsis

Q&A Session

12:00 pm Action: What Are You Now Going to Change To Better Engage Your Remote & Front-Line Workforces ?

12:20 pm Break

Re-Imagining A Robust Learning Culture Fit for an Agile Consumer Banking Workforce

12:35 pm Discover: Disrupt & Adapt: Rethinking How We See Learning in Consumer Banking to Embrace the Best Industry Practices & Become Resilient to Organizational Change

  • Casey Stratton Retail Banking Trainer: Strategy & Design Lead, Zions Bank

Synopsis

• How can we change our learning culture to become resilient to organizational change?
• Zions Bank uncovers the 10 principles behind its innovative learning programs that proved to be immune to the challenging circumstances of COVID-19
• How Zions Bank’s move to a decentralized training model is boosting engagement by engaging employees before, during and after training events

12:55 pm Discover: Educate Empower Engage: The Importance of Understanding the Value of the Whole Person

  • Lonnie Scarborough Executive Vice President of Talent Development & Chief Dream Manager, Origin Bank

Synopsis

• How one bank’s approach to personal development is educating, empowering and engaging its employees to be the best versions of themselves, whilst boosting engagement and trust right from day one
• How one bank is finding creative new ways to help its teams work better together and boost productivity across the organization
• How can we make personal development initiatives fund themselves whilst also driving fresh business for our banks?

1:15 pm Discover: How Applying Gestalt Based Relational Leadership Practices Contributed to a Top Rated and Award Winning Community Bank

Synopsis

• Creating a compelling purpose and vision translates to colleagues making a difference for customers while providing meaning to their work
• Applying relational leadership practices to consumer banking that allows all colleagues to grow, develop and innovate by creating psychological safety
• Working with a view of an optimistic and appreciative stance to create an environment that mobilizes energy to achieve outstanding results

1:35 pm Develop: What Traditional Thinking Needs Challenging to Create a Robust Learning Culture that is Resilient to Organizational Change?

  • Lonnie Scarborough Executive Vice President of Talent Development & Chief Dream Manager, Origin Bank
  • Casey Stratton Retail Banking Trainer: Strategy & Design Lead, Zions Bank
  • Michael Shipman Vice President, Talent Development, Rockland Trust

Synopsis

Q&A Session

1:55 pm Action: What Are You Going to Change to Ensure You Can Continue to Develop Your Remote Workforce During Times of Uncertainty & Change

2:15 pm Break

2:30 pm Speed Learning: Scenario Planning

Synopsis

A series of fast-paced interactive sessions, each led by a moderator. In each session you’ll be set a different scenario that you and your peers will have to design and create an action plan for. The goal is not to predict the future, but to evaluate your bank’s strategies and gain insight into whether these strategies will help your organization thrive under alternative futures. Participants will leave with a sharpened focus of some strategic initiatives and steps to prioritize actions.

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3:30 pm Chair’s Closing Remarks

3:45 pm End of Conference