Discover: Moving Your Retail Banking Workforce From a Single Service Transactional Model to Multi-purpose Client Advisory Framework to Deliver a More Profitable Future Banking Model
Time: 11:30 am
day: Day One
• What top-down leadership shift is required to get the mindset needed to move away from a transactional customer model and accelerate towards a new advisor model?
• How radical horizontal development and an individual development plan process will develop new competencies which don’t currently exist and drive performance to new levels
• A customer centric approach to transforming your physical footprint and enhance the client relationship vital for your on-going success