Chuck Olsson

Chuck Olsson

Company: First United Bank & Trust

Job title: Chief Human Resources Officer


LEAP: Redesigning the retail banking workforce to deliver a more profitable future banking model


Panel Discussion: Necessity is the Fuel of Innovation: Rethinking How We Reengineer & Innovate in HR to Be More Proactive in Spotting & Seizing Opportunity in Times of Crisis 2:45 pm

• Challenging traditional thinking around how we react to world-wide incidents, drive immediate and impactful change and prepare consumer banks for the future ahead • Assessing the impact of Covid-19 on the external banking environment and connection with our customers • What do we need to do to create consumer banks that can pivot and…Read more

day: Day One

Develop: How Can We Better Develop the Consumer Banking Workforce to Deliver Against Changing Business & Customer Objectives? 11:50 am

Q&A SessionRead more

day: Day One

Discover: Moving Your Retail Banking Workforce From a Single Service Transactional Model to Multi-purpose Client Advisory Framework to Deliver a More Profitable Future Banking Model 11:30 am

• What top-down leadership shift is required to get the mindset needed to move away from a transactional customer model and accelerate towards a new advisor model? • How radical horizontal development and an individual development plan process will develop new competencies which don’t currently exist and drive performance to new levels • A customer…Read more

day: Day One

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